Shipping policy

We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address. Deliveries will be left if no-one home unless otherwise specifically stated on your order.

Always take time to properly fill in your address. Using capital letters when appropriate is important See the examples below. Not entering your address properly will result in shipping delays for your order since we need to contact you and wait for your reply.

We can Ship to virtually any address in Australia, overseas make.direcet aggangments with Change Climate.

Shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full grams.
SHIPPING QUOTES CAN BE OBTAINED ON THE PAGE BEFORE CHECKOUT AND AFTER YOU HAVE ENTERED YOUR ADDRESS.

If you have a large order you may be contacted in order to offer you lesser or faster shipping options with Express.

PAYMENT OPTIONS

customers require payment prior to shipment of goods.

Sorry, we DO NOT accept cheques at all.

DIRECT DEPOSIT

We accept direct deposits.

If you are paying via Direct Deposit our account details will be confirmed on your order and notification summary so that you can go straight into your banking and pay. If you wish to expedite your order shipment, please copy and paste the receipt onto an email so that it can ship straight away. Do add us to your “safe senders” list so that our emails pass through your spam filter.

CREDIT CARD

We accept major cards. If paying via Credit Card you will receive ONE debit which includes the freight and your order enters the shipping queue immediately.

We do not record your Credit Card details on our site. Secure Credit Card payments are managed by PayPal or Stipe or afterpay or layby.

Credit Card Details and Declined Cards: We take your Credit Card security very seriously and we WILL NOT telephone you (even if requested) to ascertain your card details. Cards being declined are often due to to customers accidentally entering the incorrect expiry. We will email you if there is a problem with your card and ask you to telephone us or supply the missing data.

PAYPAL

If paying by PayPal, this is NOT always immediate. It can take up to TWO WORKING DAYS for the funds to be received by us.
After submitting your order you will be re-directed to the PayPal website where you then authorise the payment to us and complete your ordering proccess.

Cash

we accept cash in store

HOW TO PLACE AN ORDER

We offer the following ordering options for your convenience

Online Shop The fastest and easiest way of placing your order is through our shopping trolley. This will provide both of us with a written copy of the order, thereby eliminating errors and misunderstandings.

Our website offers a “Saved Trolley” feature – this means you can place items in the trolley and this will be held there for up to 60 days before they are automatically cleared from your trolley.

ADDITIONS TO ORDERS

Depending on how far your order has progressed, we may be able to add to your order. However, once your order is sealed or packed we are unable to add additional items. We may have to treat the new items as a new order, pack these in a separate box, and charge separate postal rates for the additional items. We cannot unpack a box that’s already properly packed to add new items to the order. We will of course endeavour to include an item if the order has not been packed. We usually ship within 48 hours of receiving payment, often sooner than this. We thank you for your understanding.

OUT OF STOCK ITEMS– Pre-Order Items

Whilst we strive to keep all items in stock at all times, we do occasionally run out of some items or we have them on a Pre-order.  We will mark these items on the Website as soon as we are aware of this.  We will NOT process your order until we have been in contact with you via email and asked what you would like to do.  As extra postal costs would be incurred if we made two shipments, we will always contact you via email to ask you how you would like us to proceed.  You can delete the item or wait for it to come into stock. We apologise in advance for any inconvenience that this may cause you.